Do I have the right to choose the body shop?Yes, the vehicle owner has the right of choice and be sure to look for a lifetime written warranty when choosing. Remember, insurance companies cannot insist on a particular shop. Keep in mind you don’t need three estimates as any body shop can work with any insurance company, but be sure that the shop works for you and not the insurance company. According to Nevada Revised Statute 690B.016, you not only have the legal right to choose the shop that repairs your vehicle, but your insurance company is required by law to notify you of that right. Your insurance company cannot insist that you use a particular shop nor require you to get more than one estimate. Ultimately choose a shop that you feel comfortable doing business with. Your vehicle, your choice.
How do I choose a collision repair shop?Look for shops that take pride in their appearance by keeping a clean, up to date, and organized facility. Make sure the shop has modern technology in the form of frame racks with measuring systems, downdraft paint booths with smart cure baking cycles to cure the paint, and the proper welding equipment (mig welders and pro spotters). Be sure to ask for a tour of the shop to verify these things as well as the shop’s certifications and license.
Why do estimates vary?Reasons can be the amount of time spent on a estimate, type of parts used (new factory, aftermarket, and or used) as well as the fact that some shops prefer to mask off trim items when painting while the higher quality shops will remove them which gives it a factory look when completed. An estimate is actually the “blueprint” for repair, so it should be very specific as to what will be done to the car. Always ask the estimator to explain, in detail, what damage was done and how it will be repaired. This explanation should match your estimate.
What is the truth regarding deductible waivers?Some shops have been advertising that they will waive the deductible if you select their shop. Be very careful, there are two potential problems with this practice:
1. Although it is not prohibited by state law, waiving the deductible may be a violation of your contract agreement with your insurance company. Always check with your company before accepting any offers to waive your deductible. If the violation is detected, you insurance company may bill you for the deductible.
2. According a recent article by an Officer of Nevada Attorney General’s office, companies that waive deducible have a tendency to fall into the temptation of padding their bill, take short cuts on repairs, and use inappropriate parts to make up the difference. How else are they suppose to recoup the lost income from waiving the deductible?